Here I am some twelve hours later and Saintvache still cannot be logged into. I opened a ticket this morning explaining he is the only character that is having this problem and that it started during the server chaos last night. I tried disabling addons and every other usual trick for such an occasion. Nothing worked. I was surprised to get an in-game mail reply to my ticket. Then I was irked.
“Thank you for contacting Blizzard Entertainment Customer Support. We have reviewed your ticket and are confident that our support site will be able to assist you in resolving this issue quickly.”
This is the third time in the last four tickets I have opened with Blizzard that have either been useless or (in other cases) provided me with the wrong information outright. These generic replies are not only annoying, but it’s also frustrating because I need to now submit another ticket to actually get the issue resolved. I get that the tech guys are busy, especially with Mists coming, but the generic response only causes the queue to be even longer and no doubt irritate the player base. If that weren’t enough, the support threads I found relating to the issue were to have a GM move the character out of Northrend!
edit: Someone moved him to Brill and problem solved…now to upgrade his gearscore so he can do Theramore…lol